The right contact option depends on whether your question is a general pre-purchase enquiry or a support issue that needs review.
Who should I contact for general product questions?
If your question is about product categories, comparing options, or understanding general product information before placing an order, sales or chat may be the best starting point.
Who should I contact for product questions after ordering?
If your question relates to a product you have already ordered, a product issue, or anything that needs review alongside your order details, it is usually best to contact support through the support ticket system.
What if I am not sure where my question belongs?
If you are unsure, you can start by reviewing the product page and label for the specific item. If you still need help and your question relates to an existing order or requires follow-up, opening a support ticket is usually the best option.
What should I include if I contact support?
To help AUS LABS Support assist you faster, please include the product name, your order number if relevant, the email address used at checkout, and a clear explanation of your question.
Still need help?
If you still need help, please open a support ticket and include the product name along with any relevant order details.