Sales is generally the right contact point for pre-purchase questions and general product enquiries before you place an order.
What kinds of questions should go to sales?
Sales is usually the best option for questions about product categories, general pre-purchase enquiries, discount or promotion questions before checkout, and other non-order-specific queries.
When should I not contact sales?
If your question relates to an existing order, payment issue, shipping problem, refund request, order change, or another post-purchase issue, it is usually better to contact support through the support ticket system.
What if I am comparing products?
If you need help understanding product categories or finding the most relevant product information before placing an order, sales-related assistance may be the right starting point.
What if I already placed an order?
Once an order has been placed, most questions are better handled through AUS LABS Support so the relevant order details can be reviewed properly.
Still need help?
If your enquiry relates to an existing order or requires review, please open a support ticket and include all relevant details.