Support is generally the right contact point for post-purchase questions, order issues, and any enquiry that requires a detailed review.
What kinds of questions should go to support?
Support is usually the best option for questions about existing orders, shipping and delivery issues, payment confirmation, discount code problems after checkout, order changes, cancellations, refunds, damaged or incorrect items, and other post-purchase matters.
When should I not contact support?
If your question is a simple pre-purchase enquiry about product categories or general buying information, sales or chat may be a better starting point.
Why should order-related questions go to support?
Support requests often require review of order details, payment information, tracking updates, or other account-specific information. Using the support ticket system helps keep these requests organised and easier to review properly.
What should I include in my request?
To help AUS LABS Support assist you faster, please include your order number if relevant, the email address used at checkout, and a clear explanation of the issue.
Still need help?
If you still need help, please open a support ticket and include all relevant details.