If you receive the wrong item, please contact AUS LABS Support as soon as possible so we can review the issue and advise you on the next steps.
What should I do first?
Please keep the item, packaging, and your order details available so we can assess the issue properly.
What information should I include?
To help us review the issue faster, please include your order number, the email address used at checkout, and a clear explanation of what you received compared with what you ordered.
Should I send the item back straight away?
No. Please do not return any item without contacting support first. We may need to review the issue and provide instructions before any return or further action takes place.
How will AUS LABS handle the issue?
Once support has reviewed the issue, we can advise you on the next available steps, which may include a replacement, reshipment, return process, or another suitable resolution.
Still need help?
If you still need help, please open a support ticket and include your order number, email address, and details of the item issue.