If you have a problem with your order, please contact AUS LABS Support through our support ticket system so we can review the issue and assist you.
What kinds of order issues can support help with?
Support can assist with a range of order-related issues, including delayed parcels, missing deliveries, damaged items, incorrect items, payment confirmation problems, order changes, and other post-purchase concerns.
How should I contact support?
The best way to contact AUS LABS Support about an order issue is to open a support ticket. This helps us review your request properly and respond with the right information as quickly as possible.
What should I include in my support request?
To help us assist you faster, please include your order number, the email address used at checkout, and a clear explanation of the issue.
Should I include photos or other details?
If your issue involves a damaged item, an incorrect item, or anything visible that may help explain the problem, including clear supporting details in your request can help speed up the review process.
Still need help?
If you still need help, please open a support ticket and include your order number, email address, and a clear explanation of the issue.