If you receive an item that does not match your order, please contact AUS LABS as soon as possible so our team can review the issue and assist you.
When submitting your request, please include your order number, the name of the item you received, and clear photos of the product and packaging. This helps us investigate the issue faster and provide the most appropriate resolution.
What information should I provide?
- Your order number
- The name of the item you expected to receive
- The name of the item you actually received
- Clear photos of the item received
- Clear photos of the outer packaging and shipping label, if available
When should I contact support?
Please contact us as soon as possible after delivery if you believe you have received the wrong item.
Delays in reporting order issues may make it harder for our team to investigate the problem efficiently.
What happens next?
Once we receive your request, our team will review the information provided and confirm the next steps. If an error has occurred, we will work with you to resolve the issue as quickly as possible.
Please do not open, use, or dispose of the item until our support team has reviewed your case and advised you on the next step.
Important information
- Please make sure all photos are clear and easy to review.
- Keep all original packaging until your case has been assessed.
- Do not send any item back unless instructed by our support team.
If you received the wrong item, please submit a support request and include your order number and photos so we can assist you.