If you would like to cancel your order before it ships, please contact AUS LABS Support as soon as possible.
Can I cancel my order before dispatch?
A cancellation may be possible if your order has not yet been processed or dispatched. Once an order has moved further into the fulfilment workflow, cancellation may no longer be available.
Why should I contact support quickly?
Orders are usually processed promptly, so the sooner you contact us, the better the chance that your cancellation request can be reviewed before the order is finalised.
What if my order has already been dispatched?
If your order has already been dispatched, cancellation may no longer be possible. In that case, support can advise you on the next available options under the relevant policy.
What should I include?
To help us review your request faster, please include your order number, the email address used at checkout, and a clear note that you would like to cancel the order before shipment.
Still need help?
If you still need help, please open a support ticket and include your order number, email address, and cancellation request.