If you need to change your order after purchase, please contact AUS LABS Support as soon as possible.
Can my order be changed after it has been placed?
Changes may be possible if your order has not yet been processed or dispatched. Once an order has moved further into the fulfilment process, changes may no longer be available.
What kinds of changes can I request?
You can contact support to ask about changes such as updating items, correcting order details, or making other order-related adjustments before dispatch where possible.
Why should I contact support quickly?
Orders are usually processed promptly, so the sooner you contact us, the better the chance that a change can be reviewed before the order is finalised.
What if my order has already been dispatched?
If your order has already been dispatched, changes may no longer be possible. In that case, support can advise you on the next available options.
What should I include?
To help us review your request faster, please include your order number, the email address used at checkout, and a clear explanation of the change you would like to make.
Still need help?
If you still need help, please open a support ticket and include your order number, email address, and the change you are requesting.