AUS LABS aims to process and dispatch all orders within 24 business hours.
When is my order dispatched?
Most orders are processed and dispatched within 24 business hours after being placed. Once your order has been shipped, tracking details will be sent so you can monitor delivery progress.
Will I receive an order confirmation first?
Yes. After placing your order, you will usually receive an email confirmation within a few minutes, provided you entered a valid email address at checkout.
Can dispatch take longer?
In some cases, dispatch may take slightly longer than usual. This can happen during busy periods or if an item is temporarily unavailable.
Does dispatch mean delivery?
No. Dispatch refers to the point at which your order has been processed and shipped. Delivery time depends on the shipping method selected and Australia Post delivery timeframes.
Still need help?
If you still need help, please open a support ticket and include your order number and the email address used at checkout.