Including the right information in your support request helps AUS LABS review your issue faster and respond more accurately.
What details should I include?
For most support requests, please include your order number, the email address used at checkout, and a clear explanation of the issue or question.
Should I include product details?
Yes. If your question relates to a specific product, please include the product name so support can better understand your request.
Should I include tracking or payment details?
If your issue involves shipping, delivery, or payment confirmation, include any relevant tracking details, payment information, or other useful context that may help us review the issue.
What if my issue involves a damaged or incorrect item?
If your order issue involves a damaged item, incorrect item, or another visible problem, include a clear explanation of the issue and any relevant supporting details in your request.
Why does this matter?
Providing complete information from the start can help reduce back-and-forth and make it easier for AUS LABS Support to review your request as quickly as possible.
Still need help?
If you still need help, please open a support ticket and include all relevant order, product, shipping, or payment details.