If you need help with an existing order, the best way to contact AUS LABS Support is by opening a support ticket.
What kinds of order issues can support help with?
Support can assist with a range of existing order enquiries, including tracking and delivery issues, payment confirmation, order changes, cancellations, damaged or incorrect items, refund requests, and other post-purchase concerns.
Why should I use the support ticket system?
Using the support ticket system helps keep your request organised and makes it easier for AUS LABS Support to review the details of your order properly.
What should I include in my request?
To help us assist you faster, please include your order number, the email address used at checkout, and a clear explanation of the issue or question.
Can I get help if my issue is urgent?
Yes. If your enquiry relates to something time-sensitive, such as an address change, cancellation request, or payment confirmation issue, please mention that clearly in your support request.
Still need help?
If you still need help, please open a support ticket and include all relevant order details.