AUS LABS aims to respond to support enquiries as quickly as possible, although reply times can vary depending on the nature of the request and current support volume.
How quickly will I receive a reply?
Reply times can vary depending on how busy support is and whether your request requires a simple response or a more detailed review.
What can affect response time?
Response time may be affected by support volume, weekends or public holidays, and whether your enquiry involves order investigation, payment review, tracking issues, or other matters that require additional checking.
How can I help get a faster response?
To help us respond more efficiently, please include all relevant details in your support request, such as your order number, the email address used at checkout, and a clear explanation of the issue.
Should I send multiple requests?
Please avoid sending multiple requests about the same issue unless you need to add important new information. Multiple duplicate requests can slow down the review process.
What if my issue is urgent?
If your request relates to an order change, shipping address update, or cancellation before dispatch, please contact support as soon as possible and clearly state the urgency in your request.
Still need help?
If you still need help, please open a support ticket and include all relevant details.