If you change your mind after placing an order, please contact AUS LABS Support as soon as possible so your request can be reviewed.
Can I cancel or change my order?
Changes or cancellations may be possible if your order has not yet been processed or dispatched. Once an order has moved further into the fulfilment workflow, changes may no longer be available.
Does the refund policy cover change of mind?
No. The refund policy does not apply to change of mind purchases.
What if my order has already been dispatched?
If your order has already been dispatched, cancellation may no longer be possible. In that case, support can advise you on the next available options under the relevant policy.
What should I include?
To help us review your request faster, please include your order number, the email address used at checkout, and a clear explanation of your request.
Still need help?
If you still need help, please open a support ticket and include your order number, email address, and request details.