AUS LABS offers a 90-day money-back guarantee, subject to the policy conditions and review process.
What does the 90-day guarantee cover?
If, within 90 days of paying for a product purchased from AUS LABS, you notify us in writing that the product was not suitable for the purpose for which you purchased it or you did not receive the desired results from the product, you may be eligible to begin the refund review process.
What happens after I make a request?
If your request falls within the policy, you may be asked to complete additional steps so the claim can be properly reviewed before any refund is approved.
Is the guarantee available for every order?
No. To help prevent misuse, rights under the 90-day money-back guarantee may only be exercised in relation to one purchase in a financial year.
Are there any exclusions?
Yes. The refund policy does not apply to goods that have been worn or used, damaged after delivery, altered in any way, or dropped or broken. Products must remain in their original condition where a return is required.
How do I request help under the guarantee?
If you believe your order may fall within the guarantee, please contact AUS LABS Support first so your request can be reviewed and the next steps can be provided.
Still need help?
If you still need help, please open a support ticket and include your order number, the email address used at checkout, and a short explanation of your request.