If you are asked to complete verification after placing an order, the process is usually quick and straightforward.
What happens during verification?
You may be asked to answer a small number of questions or confirm basic details so we can verify that the order is genuine and help protect the security of our payment process.
Why is verification used?
Verification helps reduce fraudulent activity and protects both AUS LABS and genuine customers from payment misuse.
How long does it take?
In most cases, the verification process only takes a few minutes to complete.
What happens after I am verified?
Once your verification has been successfully completed, your order can continue through the normal review and processing workflow.
Do I need to complete verification for every order?
No. Once you have been successfully verified, you will not usually need to repeat the process for future orders.
Still need help?
If you still need help, please open a support ticket and include your order number and the email address used at checkout.