Some new customers may be asked to complete a quick verification process after placing an order.
Why is verification required?
Verification helps protect the security of our payment process and reduce fraudulent activity. From time to time, AUS LABS may ask a customer to confirm a small amount of information to help verify that the order is genuine.
How long does verification take?
The verification process is usually quick and straightforward. In most cases, it should only take a few minutes to complete.
Will I need to do this every time?
No. Once you have been successfully verified, you will not usually need to repeat the process for future orders.
Is verification normal?
Yes. Verification is a standard step used to help protect both the business and genuine customers from fraudulent activity and payment misuse.
Still need help?
If you still need help, please open a support ticket and include your order number and the email address used at checkout.