AUS LABS aims to confirm all bank transfer payments within 24 hours after payment is received.
When will my payment be marked as paid?
Once your bank transfer has been received and matched to your order, we aim to confirm the payment within 24 hours so your order can continue processing.
Why is my order still showing as unpaid?
If your payment was made recently, there may still be a short delay before the transfer is received, reviewed, and matched to your order details. This can depend on banking processing times and when the payment was made.
What happens after payment is confirmed?
After your payment has been confirmed, your order can move forward in the normal processing and dispatch workflow.
How can I help avoid delays?
To help avoid delays, make sure the correct payment details were used and include the correct order reference where required.
When should I contact support?
If your bank transfer was made more than 24 hours ago and your order is still not marked as paid, please contact AUS LABS Support so we can review it for you.
What should I include?
To help us investigate faster, please include your order number, the email address used at checkout, the transfer amount, and the date the payment was made.
Still need help?
If you still need help, please open a support ticket and include your order number, email address, and bank transfer details.