If you placed your order using bank transfer, your payment will usually be confirmed after the transfer has been received and matched to your order.
Do I need to manually confirm my payment?
In most cases, there is no need to manually confirm your payment if the correct payment reference and order details were used when making the transfer.
Why is my payment still pending?
Bank transfers can take time to appear and be matched to an order. Processing times may vary depending on your bank and when the transfer was made.
How can I help avoid delays?
To help your payment be matched correctly, make sure you use the correct payment details and any required order reference when completing the bank transfer.
What if my payment has not been confirmed?
If your transfer has already been made and your order is still showing as unpaid after a reasonable period, please contact AUS LABS Support so we can review it for you.
What should I include?
To help us investigate faster, please include your order number, the email address used at checkout, the transfer amount, and the date the payment was made.
Still need help?
If you still need help, please open a support ticket and include your order number, email address, and bank transfer details.