If your parcel has not arrived, please first check your tracking details and allow for the estimated delivery timeframe based on the shipping option selected at checkout.
Check your tracking first
If tracking details have been provided, review the latest tracking update to see whether your parcel is still in transit, delayed, or marked as delivered.
Allow for the delivery timeframe
AUS LABS currently offers two shipping options via Australia Post:
- Express Post: estimated delivery in 1–3 business days
- Regular Post: estimated delivery in 2–5 business days
Delivery timeframes are estimates only and can vary depending on your location, Australia Post network conditions, public holidays, weather events, and peak periods.
If your parcel still has not arrived
If your order appears delayed beyond the expected delivery window, or there has been no meaningful tracking movement for an unusual period, please contact AUS LABS Support so we can assist further.
What should I include?
To help us investigate faster, please include your order number, the email address used at checkout, and your tracking details if available.
Still need help?
If you still need help, please open a support ticket and include your order number, email address, and tracking details.